Connecting Your WhatsApp Number to Meta Business Manager for ChatFlow

Connecting Your WhatsApp Number to Meta Business Manager for ChatFlow

Overview

After creating and verifying your Meta Business Account, the next step is to add and register your WhatsApp phone number inside Meta Business Manager. This phone number will be used by ChatFlow to send and receive WhatsApp messages on your behalf.

For the latest instructions, always refer to Meta's official guide:

Prerequisites

Before adding a WhatsApp number, make sure you have:
- A verified Meta Business Account
- A WhatsApp Business Account (WABA) created in Meta Business Manager
- A phone number that is NOT already registered with WhatsApp or WhatsApp Business app
- If your number is currently active on WhatsApp, you must delete the WhatsApp account first

Step 1: Access WhatsApp Manager in Meta Business Manager

2. Click on Business Settings (gear icon in the left sidebar)
3. Under Accounts, click WhatsApp Accounts
4. Select your WhatsApp Business Account (WABA)
5. Click WhatsApp Manager (or go to https://business.facebook.com/wa/manage/)

Step 2: Add a Phone Number

1. In WhatsApp Manager, click on Phone Numbers in the left menu
2. Click Add Phone Number
3. Fill in your WhatsApp Business profile details:
   - Display name (your business name as it will appear to customers)
   - Business category
   - Business description
4. Click Next
5. Enter your phone number with country code (e.g., +91XXXXXXXXXX for India)
6. Choose your verification method: SMS or Voice Call
7. Click Send Verification Code
8. Enter the 6-digit code you receive
9. Click Verify

Step 3: Get Your Phone Number ID and WABA ID for ChatFlow

After verification, you need two important credentials to connect your number to ChatFlow:

1. In WhatsApp Manager, go to Settings > Business Account Info
2. Copy your WhatsApp Business Account ID (WABA ID)
3. Go to Phone Numbers
4. Click on your verified number
5. Copy the Phone Number ID

You will need these when setting up your number in ChatFlow at https://chatflow.prasads.co.in

Step 4: Connect to ChatFlow

1. Log in to your ChatFlow dashboard at https://chatflow.prasads.co.in
2. Go to Settings > WhatsApp or Channel Setup
3. Click Add WhatsApp Number or Connect WhatsApp
4. Follow the ChatFlow embedded onboarding flow (powered by Meta)
5. Authorize ChatFlow to access your WhatsApp Business Account
6. Select your verified phone number
7. Click Finish

Your WhatsApp number is now connected to ChatFlow and ready to send and receive messages.

Important Notes

- Each phone number can only be registered to one WhatsApp solution at a time
- Display names are reviewed by Meta and must follow WhatsApp's display name guidelines
- Using a landline number is possible but requires voice call verification
- For display name approval guidelines, visit: https://developers.facebook.com/docs/whatsapp/display-name-guidelines

Need help with ChatFlow? Visit https://chatflow.prasads.co.in or contact us at: support@prasads.co.in

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